We are Hiring Customer Service Team Leader / Supervisor | Kuwait

Roshna Holding is looking for an experienced Customer Service Team Leader / Supervisor to join its dental healthcare operations in Kuwait.

The ideal candidate will have strong leadership abilities, customer service expertise, and previous experience managing customer service operations within a dental clinic environment.

Position: Customer Service Team Leader / Supervisor
Location: Kuwait

KD 500 – 600

• Lead and supervise customer service operations.
• Ensure exceptional patient and customer experience.
• Manage customer inquiries, complaints, and service resolutions.
• Support and guide front-office and customer service staff.
• Monitor service quality and operational performance.
• Coordinate with clinic departments to ensure smooth patient flow.
• Prepare reports and support management with operational improvements.

• Minimum 3+ years of experience in dental clinic customer service operations.
• Excellent customer service and problem-solving abilities.
• Strong leadership, communication, and organizational skills.
• Strong interpersonal skills.
• Ability to communicate fluently in Arabic and English.
• Ability to work in a fast-paced healthcare environment.

• Customer Service Management
• Team Leadership
• Patient Relations
• Healthcare Operations
• Conflict Resolution
• Service Quality Management