We are Hiring Customer Service Agent | Kuwait

We are looking for a professional and customer-focused Customer Service Agent to join our team in Kuwait.

This role is ideal for candidates who excel at customer communication, order management, and problem resolution while delivering an exceptional customer experience.

Position: Customer Service Agent

Location: Kuwait

• Handle customer inquiries through phone calls and WhatsApp.
• Process customer orders and ensure accurate order entry.
• Follow up on deliveries and provide status updates to customers.
• Manage customer complaints, returns, and exchange requests professionally.
• Coordinate with Warehouse, Operations, and Delivery teams.
• Maintain accurate customer records and order information.
• Ensure high levels of customer satisfaction through prompt support.
• Assist in resolving issues and escalating cases when required.

• Minimum 1–2 years of experience in Customer Service.
• Fluent Arabic with excellent command of the Kuwaiti dialect.
• Good command of English.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Experience with CRM systems or order management software is an advantage.
• Currently residing in Kuwait.
• Valid transferable Article 18 residency is required.

• Customer Service & Support
• CRM Systems
• Order Processing
• Customer Complaint Resolution
• WhatsApp Business Communication
• Call Handling
• Customer Relationship Management
• Team Coordination

• Professional work environment.
• Career growth opportunities.
• Exposure to customer operations and service excellence.
• Opportunity to work with a dynamic and growing team.

Interested candidates are invited to send their updated CV.

Please mention "Customer Service Agent" in the subject line when applying.