Job Vacancy: Customer Service Agent – iMile Delivery
Job Description
Urgent Hiring – Customer Service Agent in Kuwait
iMile Delivery is looking for a professional and customer-focused Customer Service Agent to join its team in Ardiya, Kuwait.
The successful candidate will handle customer inquiries, resolve delivery-related issues, coordinate with drivers and operations teams, and ensure customers receive accurate and timely support.
Job Responsibilities- Handle customer inquiries through phone calls, emails, and messages.
- Respond to customer questions professionally and promptly.
- Resolve delivery complaints and service-related issues.
- Coordinate with drivers and operations teams regarding shipment updates.
- Track customer orders and provide accurate delivery information.
- Follow up on delayed, missing, or problematic shipments.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex customer issues to the relevant department.
- Ensure a high standard of customer service at all times.
- Support daily customer service and delivery operations.
- Article 18 (Ahli) transferable visa is required.
- Fluent in Arabic and English.
- Bachelor's degree in a relevant field.
- Minimum 2 years of customer service experience.
- Delivery, logistics, or courier industry experience is an advantage.
- Strong verbal and written communication skills.
- Excellent problem-solving and customer-handling abilities.
- Good knowledge of Microsoft Office.
- Ability to work in a fast-paced environment.
- Professional, patient, and customer-oriented attitude.
- Female candidates preferred.
- Candidates must currently be residing in Kuwait.
Salary: KD 300 per month
- Full-time employment.
- Professional working environment.
- Opportunity to develop a career in the delivery and logistics industry.
Interested candidates should send their updated CV to Email.
Subject: Customer Service Agent
Please mention “Customer Service Agent” in your email subject or application.