IT Service Desk Analyst (L1) | Kuwait

We are seeking a skilled and customer-focused IT Service Desk Analyst (L1) to join our IT support team in Kuwait.

This role is ideal for IT professionals with strong troubleshooting abilities, excellent communication skills, and experience providing first-line technical support in a service desk environment.

Position: IT Service Desk Analyst (L1)

Location: Kuwait

• Provide first-level IT support to end users.
• Log, monitor, and manage IT support tickets.
• Troubleshoot hardware, software, and user account issues.
• Support Microsoft 365 applications and services.
• Assist with Windows operating systems and desktop support.
• Provide basic network and connectivity troubleshooting.
• Escalate unresolved issues to higher support levels when required.
• Maintain accurate ticket updates and service records.
• Ensure timely resolution of incidents and service requests.
• Deliver excellent customer service and user support.

• Fluent in Arabic and English (Mandatory).

• ITIL 4 Foundation Certification is required.

• 1–3 years of experience in IT support, helpdesk, or service desk roles.

• IT qualification or equivalent practical experience.

• Good knowledge of:

  • Windows Operating Systems
  • Microsoft 365
  • Ticketing Systems
  • User Account Management
  • Basic Networking Support

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Currently based in Kuwait.

• Transferable residency required.

• IT Service Management (ITSM)
• ITIL Framework
• Microsoft 365 Administration
• Helpdesk Support
• Service Desk Operations
• Desktop Support
• User Management
• Incident Management
• Technical Troubleshooting

 Professional work environment

 Career growth opportunities

 Exposure to enterprise IT operations

 Opportunity to develop IT service management expertise

Interested candidates are invited to send their updated CV.

Please mention "IT Service Desk Analyst (L1)" in the subject line when applying.