Job Vacancy: IT Support Technician
Job Description
Hiring – IT Support Technician Required in Ahmadi
A company in Ahmadi, Kuwait is looking for an experienced IT Support Technician / IT Support Engineer to provide desktop support, troubleshooting, and day-to-day technical assistance to users.
The original vacancy mentions both 3 years and 5 years of experience; candidates with strong hands-on desktop support experience are encouraged to apply.
Job Responsibilities- Provide day-to-day desktop and laptop support to employees.
- Troubleshoot hardware and software-related issues.
- Install, configure, and maintain computers, laptops, printers, and other IT equipment.
- Support Windows and Mac systems where required.
- Configure printers, network connections, and user devices.
- Assist users with email configuration and common IT issues.
- Provide remote technical support using available support tools.
- Manage and respond to IT support tickets.
- Troubleshoot basic network connectivity problems.
- Assist with Active Directory-related user support.
- Perform system maintenance and software troubleshooting.
- Maintain accurate records of IT issues, repairs, and support requests.
- Prioritize and resolve multiple technical support requests.
- Escalate complex technical issues to the appropriate IT team when required.
- Provide professional and timely assistance to end users.
- Minimum 3–5 years of hands-on experience in desktop support and troubleshooting.
- Proven experience supporting desktop and laptop computers.
- Windows experience is required; Mac support experience is preferred.
- Strong knowledge of:
- Hardware troubleshooting
- Software troubleshooting
- Printer configuration
- Network configuration
- System maintenance
- User support
- Familiarity with ticketing systems and remote support tools.
- Basic knowledge of Active Directory.
- Knowledge of email configuration and troubleshooting.
- Basic understanding of networking fundamentals.
- Excellent communication and problem-solving skills.
- Ability to work independently and manage multiple support requests.
- Immediate availability is preferred.
- IT Support
- IT Helpdesk
- Desktop Support
- Technical Support
- Computer Hardware Troubleshooting
- Software Troubleshooting
- Windows Support
- Mac Support
- Printer Support
- Network Troubleshooting
- Active Directory
- Email Configuration
- Remote IT Support
- Ticketing Systems
- System Maintenance
- User Support
- IT Troubleshooting
Interested candidates can send their updated CV to Email.
Immediate availability is preferred.