Job Vacancy: Level 1 IT Support Technician

A company in Kuwait is looking for a skilled Level 1 IT Support Technician to provide onsite technical assistance, troubleshooting, and user support. Candidates with IT support experience and strong communication skills are encouraged to apply.

• Provide onsite technical support to users.
• Handle:
  • Password resets
  • Software installations
  • Account unlocks
  • Printer issues
  • General IT troubleshooting
• Diagnose and resolve basic hardware and software problems.
• Install, configure, and replace IT equipment when required.
• Provide support using remote assistance tools.
• Document technical issues and solutions.
• Escalate complex problems to higher-level support teams.
• Follow service level agreements (SLAs) and meet support performance targets.
• Maintain customer satisfaction through effective technical assistance.
• Support mobile tools and applications.

• Previous experience in IT Technical Support / Help Desk Support preferred.
• Basic knowledge of:
  • Operating systems
  • Hardware troubleshooting
  • Software troubleshooting
  • Remote support tools
  • Hardware replacement
• Good command of English and Arabic language.
• Ability to work flexible shifts, including day and night shifts.
• Knowledge of Kuwait areas is preferred.
• Valid Kuwait Driving Licence issued before 2013.
• Must be eligible to obtain a Good Conduct Certificate for security clearance requirements.
• Related IT certificates and qualifications required.
• Must hold a Transferable Visa No. 18.
• Ability to work in changing schedules and different locations.

Interested candidates can send their updated CV along with current and expected salary details to Email.

Only shortlisted candidates will be contacted.