ICT Sales Account Manager – Telecom

A company in Kuwait is looking for an experienced and results-driven ICT Sales Account Manager to manage key customer accounts, develop new business opportunities, achieve sales targets, and promote telecom and ICT solutions.

The ideal candidate should have strong B2B sales, account management, customer relationship, negotiation, and business development skills.

• Identify new business opportunities and potential customers.
• Research market conditions, competitors, and customer requirements.
• Develop and maintain strong relationships with existing and prospective clients.
• Achieve and exceed monthly, quarterly, and annual sales targets.
• Follow up with prospects, prepare proposals, negotiate, and close deals.
• Promote new ICT, telecom, and technology services to customers.
• Maintain regular communication with strategic and key accounts.
• Provide customers with professional support, information, and guidance.
• Coordinate meetings and site visits with pre-sales engineers and IT teams.
• Maintain accurate business leads and opportunities in the CRM system.
• Monitor the complete lead-to-order sales cycle.
• Follow up on approved contracts, LPOs, and customer requirements.
• Coordinate with internal teams to resolve customer complaints and service issues.
• Identify opportunities to improve existing services and introduce new solutions.
• Follow up on outstanding commercial invoices from strategic customers.
• Process service cancellation requests and customer changes in a timely manner.
• Prepare business cases for new POP Node establishment.
• Monitor and report revenue generated from established POP Nodes.
• Maintain an updated customer and account database.
• Prepare, renew, and cancel POP Node contracts with property owners and service contractors.
• Prepare sales forecasts and business reports for management.
• Keep up to date with ICT, telecom, market, and industry developments.

• Proven experience in ICT, Telecom, B2B Sales, or Account Management.
• Strong knowledge of sales and business development processes.
• Excellent customer relationship and account management skills.
• Strong negotiation and closing abilities.
• Ability to generate leads and convert opportunities into sales.
• Good understanding of CRM systems and sales pipelines.
• Excellent communication and presentation skills.
• Strong commercial awareness and analytical ability.
• Ability to work with pre-sales, technical, finance, and operations teams.
• Target-oriented, proactive, and self-motivated.
• Strong reporting, forecasting, and documentation skills.
• Ability to handle multiple customer accounts and sales opportunities.

• Manage strategic customer relationships.
• Increase customer retention and renewal business.
• Identify opportunities for upselling and cross-selling.
• Reduce customer cancellations through proactive support.
• Ensure contracts and commercial documentation are completed correctly.
• Monitor customer satisfaction and resolve issues efficiently.
• Build long-term relationships with enterprise and corporate customers.

Interested candidates should send their updated CV to Email.

Please mention “ICT Sales Account Manager” in the subject line of your email.

Only shortlisted candidates will be contacted.