Job Vacancy: Customer Relations & Social Media Coordinator – Kuwait

Alma Home is looking for a creative, organized, and customer-focused Customer Relations & Social Media Coordinator to join its team in Kuwait.

The role combines customer service, social media management, content creation, influencer marketing, and operations coordination. The ideal candidate should be comfortable communicating with customers, managing social media content, and working with influencers and content creators.

• Respond promptly and professionally to customer inquiries through email, social media, and WhatsApp.
• Handle customer questions and requests efficiently.
• Resolve customer complaints and concerns professionally.
• Escalate complex issues to the relevant team when necessary.
• Maintain positive relationships with customers.
• Follow up with customers regarding orders and delivery concerns.

• Manage and coordinate social media content for the brand.
• Plan and publish Instagram Posts, Reels, and Stories.
• Create engaging content ideas that match the brand identity.
• Support the brand's presence on Instagram and TikTok.
• Write scripts for UGC and branded videos.
• Prepare clear creative briefs for content creators.
• Review submitted videos and content for quality and brand suitability.
• Ensure all published content follows the company's branding and messaging.

• Search for and identify suitable influencers and content creators.
• Contact and onboard new influencers who match the brand.
• Coordinate the production and collection of new videos and User-Generated Content (UGC).
• Build and maintain strong relationships with influencers and creators.
• Track influencer performance and content results.
• Coordinate campaigns and follow up with creators to ensure timely content delivery.

• Communicate daily with the operations team regarding order and delivery status.
• Monitor customer orders and identify potential delivery issues.
• Proactively inform customers about delays or delivery problems.
• Coordinate with operations to help ensure a smooth customer experience.
• Follow up on unresolved delivery-related concerns.

• Experience in customer relations, social media, content creation, or influencer marketing is preferred.
• Strong written and verbal communication skills.
• Good customer service and problem-solving abilities.
• Familiarity with Instagram, TikTok, WhatsApp, and social media platforms.
• Ability to write engaging scripts and content briefs.
• Understanding of influencer marketing and UGC is an advantage.
• Creative mindset with good attention to detail.
• Strong organizational and coordination skills.
• Ability to manage multiple tasks and meet deadlines.
• Professional attitude and ability to communicate effectively with customers and creators.

• Salary: KWD 300 per month
• Part-Time position
• Opportunity to work across customer service, social media, and digital marketing functions.
• Dynamic role involving influencers, content creators, customers, and operations teams.

Interested candidates should send their updated CV via WhatsApp.

Candidates are encouraged to highlight their experience in customer service, social media management, content creation, influencer marketing, or UGC in their CV.