Job Vacancy: Senior Account Manager – Telecom

We are looking for an experienced and results-driven Senior Account Manager – Telecom to manage strategic customer accounts, develop new business opportunities, achieve sales targets, and maintain strong long-term client relationships.

The ideal candidate should have strong knowledge of telecom services, B2B sales, account management, CRM, contract management, and business development.

• Identify and develop new business opportunities within the telecom and technology market.
• Research prospects, understand their business needs, and evaluate market opportunities.
• Develop and maintain strong relationships with existing and potential customers.
• Achieve and exceed assigned sales and revenue targets.
• Follow up with prospects, negotiate commercial terms, and close sales opportunities.
• Prepare and submit sales proposals and quotations on time.
• Promote new telecom services, products, and solutions to existing and potential customers.
• Manage key customer accounts and identify opportunities for renewals and additional business.
• Ensure approved contracts are received for services provided through email approvals or LPOs.
• Coordinate meetings between customers, Pre-Sales Engineers, IT teams, and other technical staff.
• Arrange customer site visits together with Pre-Sales Engineers or IT teams when required.
• Record and regularly update business leads and qualified opportunities in the CRM system.
• Monitor the lead-to-order conversion cycle and ensure opportunities are followed up without delay.
• Work proactively to reduce customer cancellations and resolve account-related issues.
• Identify opportunities for improving existing services based on market trends, customer feedback, and competitor activities.
• Follow up on outstanding and pending commercial invoices for strategic customers.
• Coordinate customer complaints with the relevant Customer Relationship Department (CRD).
• Ensure management-approved contracts are submitted to customers on time.
• Process service cancellation requests promptly and accurately through the system.
• Prepare and submit business case requests for establishing new POP (Point of Presence) Nodes.
• Recommend revenue targets and business opportunities for established POP Nodes.
• Maintain an updated and accurate customer database.
• Prepare, renew, and cancel POP Node contracts with real estate owners and service contractors.
• Prepare business forecasts and sales reports based on assigned requirements.
• Collect, analyze, and summarize sales and business information for management.
• Stay updated on telecom industry developments, market trends, competitors, and new technologies.
• Continuously improve professional and technical knowledge through training, workshops, industry publications, and networking.

• Strong experience in telecom sales and account management.
• Excellent B2B sales and business development skills.
• Strong knowledge of telecom products, services, and solutions.
• Proven ability to manage strategic and key customer accounts.
• Excellent negotiation and closing skills.
• Strong customer relationship management abilities.
• Experience working with CRM systems and sales pipelines.
• Good understanding of contracts, LPOs, proposals, and commercial processes.
• Strong analytical and business forecasting skills.
• Excellent communication and presentation skills.
• Ability to coordinate effectively with technical, Pre-Sales, IT, finance, and management teams.
• Strong problem-solving and decision-making abilities.
• Target-oriented, proactive, and commercially focused.
• Ability to work independently while managing multiple accounts and opportunities.

Interested and qualified candidates are invited to share their updated CV for consideration.

Only suitable candidates will be contacted.